Pilcro Artboard — user onboarding
“The Product Hunt themed landing page was really outstanding — possibly the most polished Product Hunt launch I’ve seen. Great work.”
So it may surprise you that we found user onboarding incredibly difficult to get right — perhaps the biggest challenge of our entire journey to launch.
Here’s a definition from trychameleon:
“User onboarding is the system of actively guiding users to find new value in your product.”
Seems simple enough. So why did we find it so difficult?
As the developers of the product, we are too close to the product. How can we possibly know how it feels to experience our product for the first time?
Because different users find value in different parts of the product. So guiding them to find value is not a linear journey that all users share.
At Pilcro we do pretty much everything in-house. We have expertise in a lot of different areas. However, in the case of user onboarding, we realised we needed external help. Why?
Because we are all quite tech-minded and we see things in a very techy way — We needed to talk to others who see products more experientially.
Because — to be brutally honest — we were just really struggling with it! We needed some professional UX help to develop a sophisticated user onboarding strategy.
General Assembly is a company that offers intensive courses in many technical disciplines including UX design.
We heard about this amazing programme that General Assembly offer for their UX design students to connect with a startup in a two week project. The students — as part of their coursework — help the startup solve a pressing UX problem.
So we enrolled!
We took part in a fantastic two week sprint with 3 very talented UX students. They interviewed us, involved us in some crazy ideation sessions, and presented their final work to us in front of other UX students and professionals.
They helped us rethink our user onboarding strategy.
It was only a two week UX sprint, but we learnt a huge amount in this time. We got an insight into how a new user could experience our site. We learnt about where all the little pain-points and frictions were.
But the main thing we got out of our partnership with General Assembly was a new approach. An approach grounded in the latest UX design thinking. An approach that allowed us to progress much further with our user onboarding.
We included three different types of user onboarding in our launch.
Slideshow of the key user benefits — This is a slideshow intended to welcome our users to the product, give them some basic context and persuade then to continue.
User benefits slideshow
Guided Tour of the app — This is intended to show users the core concepts and features as quickly as possible. It is generic so it applies to all users, whatever value they might gain from the product.
Guided tour of the features
Progress indicator — This is intended to be a more passive, gamified indicator of how well the user is doing. They can keep coming back to this progress indicator, however long they have been using the app.
Progress indicator in %
How did we know that the user onboarding worked? Here are the stats.
We more than doubled our conversions to the product from the website in the week after deploying the new user onboarding.
Conversions to the product
We grew our overall sign in conversion by 60%.
Admittedly, the launch helped with these stats as there was more buzz around our product. But the new user onboarding undoubtedly played a crucial role in the success of the launch.
So thanks to the great programme designed by General Assembly and the great team of UX designers, we have been able to significantly improve our core stats and our business goals.
Check out our user onboarding for yourself at this link. Let us know what you think!
Pilcro offers free brand management software for G-Suite.